Refund Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, you must contact us to report any product defects within 7 days of delivery. The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@kharostore.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, please contact us at contact@kharostore.com.

Return Policy for the United Kingdom

Yes, we accept returns from the United Kingdom.

How to Return Products

Customers can return products by mail.

Return Label

The return label will be available for download/print.

Accepted Product Conditions for Returns

We only accept returns for items that are new.

Restocking Fee

There is no restocking fee.

Return Shipping Costs

Customers will not be charged for return shipping.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@kharostore.com and send your item to:

617 N Oak Street Madison Apt 7, Wisconsin, 53704, United States.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Note: The customer will have to bear the return shipping cost.

Contact Information

Phone: +16088673720

Email: contact@kharostore.com

Address: 617 N Oak Street Madison Apt 7, Wisconsin, 53704, United States